Shipping Policy

At The Scrunchy Store we care about getting your favorite hair accessories to you fast.

We want to make sure you know about our shipping policy before you order.

Here it is:

• We do our best to deliver your scrunchies quickly.
• We take care when packing your order.

Please take a look, at the details.

We get all orders ready to ship within three to seven business days, which's Monday to Friday. If we have a sale or new stuff coming out or it is a holiday it can take a bit longer, like seven to ten business days.

When we send out your order you will get an email that says it has been shipped. It will have all the details you need to track it.

The shipping company will give you an idea of when your order will arrive. Please remember that this is just an estimate and it can change because of things that are, outside of our control.

We have ways to get your stuff to you when you check out and it depends on where you live and how fast you want it. The cost of shipping is figured out when you check out.

If you pick a shipping option and we get your order before 11 AM MST on a weekday we might be able to get it ready the same day. If you order after that or if it is a weekend or a holiday we will get it ready, on the business day.

We ship to some countries outside our home country. The cost of shipping, to these countries depends on how heavy the package's where it is going and the rates of the shipping company.

Please note:

• Customers from countries might have to pay extra for customs duties, taxes or VAT charges.
• How long it takes to deliver the package may be different depending on how fast customs works in your country.

Custom products take time to make. It can take around 3 to 6 weeks to get them ready and delivered.

If you have both custom products in your order they might be shipped at different times.

Custom products are a sale. This means you cannot cancel, change or return them after you have placed your order.

The Scrunchy Store is not to blame if a package gets lost or stolen after the shipping, people say it was delivered.

You need to make sure you put the shipping address in when you check it out.

The Scrunchy Store does not take responsibility if a package is late lost or sent back because the shipping information is wrong.

If you see a mistake, in your shipping address you should contact The Scrunchy Store away.

The Scrunchy Store cannot change where the package is going once it has been sent out.

We try hard to get your stuff to you on time, but The Scrunchy Store is not to blame if your package is late because of things like:

• Weather that is bad
• The shipping company is slow
• Customs is taking a long time to process things
• There are a lot of packages being shipped at the same time
• The address you gave us is not correct

The Scrunchy Store cannot control these things, so The Scrunchy Store is not responsible for shipping delays caused by these things. The Scrunchy Store wants to get your package to you soon as possible but sometimes things happen that The Scrunchy Store cannot control.

If you have questions about your shipment, get in touch with our support team.

They are available on our websites contact page.

You can also ask about your order status through them.