Return & Exchange Policy

At The Scrunchy Store, we want you to love every accessory you receive. If something isn’t right, we’re here to help.

You need to let us know if you want to return or exchange something within 7 days of getting your stuff.

We cannot take back things like hair accessories that have been used or worn or hair care products that have been opened.

We also cannot take back hair brushes or styling tools or things that're for personal care.

For us to be able to take something it has to be brand new look like it did when you got it and still be in the package it came in.

If we say it is okay to give you your money we will put it back on the card you used to pay for it but we will not give you back the money you paid for shipping.

Sometimes we might give you store credit of money.

To start the process of returning or exchanging something you should get in touch with the people who help our customers through the contact page, on our website.

When you buy custom or personalized products we make them just for you. So custom or personalized products are sales.

We can not take back custom or personalized products. Exchange them or cancel them once you have ordered custom or personalized products.

At this time, we do not offer exchanges on international orders.

For approved international returns:

• Return shipping costs are the responsibility of the customer
• Duties, taxes, and customs charges are non-refundable
• Original shipping fees are non-refundable

When you send something back to us we will give you your money back. We will put the money back, on the card you used to pay for it. We will give you store credit. This happens after we get the thing you sent back and we look at it to make sure it is okay. We do this with every return we get. The return has to be received and inspected before we can give you your money back or give you store credit.

If you get something broken or damaged contact us within 7 days of getting it with:

• Your order number
• Clear pictures of the product and its packaging

Our team will look at your request in 2 to 3 business days and try to find a good solution, like a replacement giving you your money back or store credit if it applies.

Please remember:

• We can't give replacements or money back, for wear and tear or damage that happens after you use it.
• If you tell us than 15 days after you got it you might not get a replacement or money back.

The Scrunchy Store is not responsible for packages that the shipping people say were delivered.. Then they get lost or stolen.

You need to make sure your shipping information is correct before you order from The Scrunchy Store.

The Scrunchy Store cannot be held responsible if your order from The Scrunchy Store is delayed or lost or sent back. This can happen if the address you gave to The Scrunchy Store was wrong.

If you notice you made a mistake with the address after you ordered from The Scrunchy Store you need to contact The Scrunchy Store away.

The Scrunchy Store is not able to change the shipping address once your order from The Scrunchy Store has shipped out.

If a package gets sent back, to The Scrunchy Store because of an address problem you might have to pay extra for shipping. You might have to pay restocking fees to The Scrunchy Store.

If you have questions about your return or exchange, just contact our support team.

You can find them on our website’s contact page.

They are there to help with any order issues you may have.

So, if anything is bothering you do not hesitate to reach out.

Contact our support team through the contact page, on our website.